Problem Solver Becomes Big Profit Booster!
by Jim Pemberton – Pembertons Learning Center How would you like a cleaning method that cleans great, cuts production time by half or more, uses inexpensive & easy to maintain equipment, prevents...
View ArticleDefinition of ‘GOOD RESIDUE’. . . .
by Jim Pemberton – Pembertons Learning Center The word “residue”, when used in our cleaning industry, is almost always seen in a negative light. Residues can result in resoiling, wicking, browning,...
View Article‘Partner With Pembertons’
by Jim Pemberton 11/01/13 – 9-12 ‘Partner With Pembertons’ An Exciting New Marketing Concept In The Commercial Cleaning Arena http://www.ecleanadvisor.com/public/1106.cfm
View ArticlePreservation Cleaning of Fine Fabrics
by Jim Pemberton – Fabric Pro Upholstery Specialist In cases where items you are asked to clean may be very valuable, and/or very delicate and easily damaged, your cleaning processes can be altered...
View Article3 Words That Create Instant Credibility
by Jim Pemberton – Pembertons Learning Center When it comes to credibility-building, the three most powerful words in the English language are: “I don’t know.” For this complete article, please go to:...
View ArticleWorry Free Upholstery Stain Removal
by Jim Pemberton – Fabric Pro Upholstery Specialist I recently received a call from a cleaner who was asked to remove a blood stain from a raw cotton fabric. The stain was on the cushion, and was the...
View ArticleWhat is Your Customer Afraid Of?
by Jim Pemberton – Customer Service Advocate HAVE YOU NOTICED: #1 – Today there is hand sanitizer in every office, home, car, and purse. #2 – Disinfectant wipes are available for shopping carts and...
View ArticleBEWARE! “Their DISASTER” Can Easily Become “Your DISASTER”
by Jim Pemberton - Fabric Pro Upholstery Specialist When you are presented with a fabric that is extremely soiled, stained, or has had a massive amount of liquid spills, body discharges, water damage,...
View ArticleUpholstery Cleaning: Your Solution to Cold Weather Slow Seasons
by Jim Pemberton - Fabric Pro Upholstery Specialist Every winter I recall once again a conversation I had with a veteran cleaner from New Jersey. Tom said he rarely had a “bad” winter, and the reason...
View ArticleApplying ‘Bonded Antimicrobial Protection’ to Upholstery Fabrics
by Jim Pemberton - Fabric Pro Upholstery Specialist Recent studies have shown that the most contaminated area in many homes is the living room sofa! One only needs to consider the amount of time...
View ArticleBactiBarrier® FAQs (updated regularly)
by Jim Pemberton – Pembertons Learning Center FREQUENTLY ASKED QUESTIONS * How does the BactiBarrier® Cleaning System work? * Is BactiBarrier® Protector technology a quaternary compound? * How is...
View ArticleAre You Cleaning For Health? (or for appearance?)
by Jim Pemberton - Pembertons Learning Center As we enter a new year in this 21st Century, consumer fears continue to move sharply from concerns about things they can see, to an almost overwhelming...
View ArticleTell Me What You Do?
by Jim Pemberton – Pembertons Learning Center “Talking logo’s” or “elevator speeches” are tools that allow you or others in your employ to quickly and clearly communicate verbally the single greatest...
View Article5 Bad Habits That Cause Expensive Upholstery Damage Claims!
by Jim Pemberton – Fabric Pro Upholstery Specialist Just a few days ago I was made aware of a piece of furniture that was badly browned by improper cleaning. The browning and what appears to also be...
View ArticleHow To Make Carpets And Rugs “Cleaner Than Clean”
by Jim Pemberton – Fabric Pro Upholstery Specialist There are two key things your customers think about in the cold months: The need to feel warmth underfoot and the concern about sickness in homes, as...
View ArticleReducing Post Cleaning Carpet Odors
by Jim Pemberton – Fabric Pro Specialist What frustrates a cleaning professional is when a customer who was happy with the cleaning job at its completion calls a day or two later with a complaint. In...
View Article3 Poor Service Attitudes Cause an Expensive Claim!
by Jim Pemberton – Fabric Pro Specialist Before such an expensive and avoidable claim happens to you, make sure you do a careful assessment of your employee’s communication and customer service skills...
View ArticleThe Hidden Dangers Of Detergent Residues in Upholstery Fabrics
by Jim Pemberton – Fabric Pro Specialist ——————– Key components of the cleaning process are critical to prevent a host of cleaning related problems, but there are also times that they may work at...
View ArticleThree Common Mistakes in Spotting Upholstery . . .
(That Can Cost You BIG Money!) by Jim Pemberton – Fabric Pro Specialist Well meaning cleaners will often jump at the opportunity to grab their spotting kit and show the customer just how good they are...
View ArticleDouble Your Profits Workshop a Success!
(With some very interesting surprises!) On Friday, October 23rd, we hosted a workshop featuring both tile and grout as well as hardwood floor care, and introduced a new truck mount uniquely suited for...
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